Elegant pointed heels

REFUND AND RETURN POLICY

Refund policy

We do not offer refunds on purchases. Instead, we provide store credit that can be used towards the purchase of other merchandise in our store.

Return Timeframe

If you want to return merchandise, notify us immediately by calling or messaging us on WhatsApp at +254746459393. Merchandise must be shipped within two (2) business days of receipt.

Return Conditions

• All returned merchandise must be unworn and unwashed.
• We cannot accept returns of items that have been damaged, worn, or soiled.
• Clothing tags must remain intact.
• Items must be in a condition suitable for resale.
• Merchandise must have all tags, including any hangtags, attached.

Order Processing and Shipping

• All orders are processed, verified, and shipped within 2-3 business days or sooner.

Shipping Charge

Currently, our website does not have the capability to automatically calculate shipping charges. Please provide your address, and we will calculate the shipping charges for you.

Important Notes

• Please review the size charts and descriptions provided for each item before making a purchase.
• Customers are responsible for choosing the correct size at the time of purchase.
• Exchanges for specific sizes or items are subject to availability due to limited stock.
• For further assistance or inquiries regarding our refund and return policy, please contact us using the provided contact information.